Refund & Cancellation Policy

Once plan files have been delivered or made available for download, the sale is final and non-refundable. This is standard for licensed digital drawings, which cannot be returned once they are in your hands.

Before delivery you have a window: if you email us before we release your files, we will cancel the order and refund it in full. Files are normally released within one business day of payment, so cancel promptly.

• Modification work is quoted separately and begins only after you approve the quote and pay the agreed deposit.
• Cancel before drawing work starts and the deposit is refunded in full.
• Once work has started, the deposit is non-refundable and we will invoice for work completed to date; any unused balance is refunded.
• Approved modification drawings, once delivered, are non-refundable.

• Custom design engagements require a deposit, which secures your place in the studio schedule.
• Cancel with at least 7 days' written notice before the scheduled start and we refund the deposit less any work already performed and any third-party costs already committed.
• Cancel with less notice, or after work has begun, and the deposit is retained against work in progress.
• Consultation appointments can be rescheduled once at no charge with 24 hours' notice.
• If we cancel an engagement for any reason other than your breach of these terms, you receive a full refund of amounts paid for work not yet delivered.

• If review work has not started, the add-on is refunded in full.
• If review is in progress, we refund the unused portion after deducting time already spent.
• Once a stamped or reviewed set has been issued, the add-on is non-refundable. A permit authority's decision on your application is outside our control and is not grounds for a refund.

A Multi-Build licence is priced against a specific number of builds and is granted in full at purchase. It is non-refundable once the plan files have been delivered, and it cannot be partially refunded because fewer builds were completed. If you need additional builds later, contact us to extend the licence rather than repurchasing.

Email info@blueislandprojects.com with your order reference (format BIPD-XXXXXX), the email used at checkout and a short explanation. You can also call 246.265.9530 or use our contact form.

• We acknowledge requests within 2 business days and give a decision within 7 business days.
• Approved refunds are issued to the original payment method.
• Funds typically appear within 5–10 business days, depending on your bank or card issuer.

Please contact us before disputing a charge — most issues are resolved faster directly. Where a chargeback is raised without first contacting us and is found to be unwarranted, we may suspend the associated licence and decline future orders until the matter is resolved, and we may recover reasonable dispute costs.

We will always refund, regardless of the rules above, where:

• you were charged twice or charged in error;
• a technical fault prevented delivery of your files and we cannot resolve it;
• the package delivered materially differs from what the plan page described.

Outside those cases we may still grant a goodwill refund at our discretion; doing so once does not create an obligation to do so again.